The ZCP console has a new tab called Store. It sells support plans, professional services, dedicated servers and software licences. Every product you buy there bills on the same invoice as your instances, so there is one bill to read and one place to pay it.
Store products belong to your account, not to a project. You buy a support plan once and it applies to every project in the account.
Available today
These products are listed in the Store now. Prices are in CAD.
- Basic Support, free and included with every account. 8x5 ticket portal support with best effort response and 99.5% SLA.
- Pro Support, $99 a month. Business hours coverage by ticket portal and email, a 4 hour response on P1 and 8 hours on P2, and a 99.9% SLA.
Bare Metal
The Store has a Bare Metal tab with the same dedicated servers the website publishes on the bare metal page, at the same prices. Each server includes a 1 Gbps port and 100 TB of monthly transfer. Servers are listed in the Store tab and bill monthly on the same invoice. Most accounts order them through the invoice-first path described in How purchases are approved below.
| Store product | Cores | RAM | Storage | Per month, CAD |
|---|---|---|---|---|
| Bare Metal AMD EPYC 4124P | 4 x 3.8 GHz / 5.1 GHz | 32 GB DDR5 | 1 TB NVMe | $231 |
| Bare Metal AMD Ryzen 7600X | 6 x 4.7 GHz / 5.3 GHz | 64 GB DDR5 | 1 TB NVMe | $260 |
| Bare Metal AMD Ryzen 7950X | 16 x 4.5 GHz / 5.7 GHz | 64 GB DDR5 | 1 TB NVMe | $405 |
| Bare Metal AMD Ryzen 9950X | 16 x 4.3 GHz / 5.7 GHz | 64 GB DDR5 | 1 TB NVMe | $434 |
| Bare Metal AMD EPYC 7642 | 48 x 2.3 GHz / 3.3 GHz | 128 GB DDR4 | 1 TB NVMe | $550 |
| Bare Metal Intel Xeon Gold 5412U | 24 x 2.1 GHz / 3.9 GHz | 64 GB DDR5 | 960 GB U.2 | $623 |
| Bare Metal 2x Intel Xeon Silver 4510 | 24 x 2.4 GHz / 4.1 GHz | 128 GB DDR5 | 1 TB NVMe | $840 |
| Bare Metal 2x AMD EPYC 7642 | 96 x 2.3 GHz / 3.3 GHz | 128 GB DDR4 | 1 TB NVMe | $840 |
| Bare Metal AMD EPYC 9634 | 84 x 2.25 GHz / 3.7 GHz | 128 GB DDR5 | 1 TB NVMe | $985 |
| Bare Metal AMD EPYC 9554 | 64 x 3.1 GHz / 3.75 GHz | 128 GB DDR5 | 1 TB NVMe | $1,029 |
Quoted on request: Bare Metal 2x AMD EPYC 9634 and Bare Metal 2x AMD EPYC 9554. These are listed with the other quoted products below.
Available on request
These products can be bought directly by accounts that meet the rules in How purchases are approved, and otherwise through a quote. Prices are published for some of them and quoted for the rest. We scope each one first and confirm the price in a quote. When you accept the quote, we add the product to your account and it bills like any other product.
- Bare Metal: Bare Metal 2x AMD EPYC 9634, Bare Metal 2x AMD EPYC 9554.
- Managed Services: Managed Linux Instance, Managed Windows Instance, Managed Kubernetes Cluster, Managed CI Runner, Managed Database Instance.
- Backup and DR: Managed Backup Standard, Managed Backup Extended, Restore on Demand, DR Runbook and Failover Test.
- Security and Compliance: Security Baseline Hardening, Vulnerability Scanning, Quarterly Security Review, SOC 2 or ISO 27001 Readiness, Penetration Test Coordination, Annual Security Audit ($3,500 one time).
- Professional Services: Cloud Onboarding and Landing Zone, Workload Migration, Migration Block of Ten, Infrastructure as Code Bootstrap, Architecture Review, Services Block of Ten Hours, Services Retainer, Architecture & Design Workshop ($2,500 one time), Monitoring Stack Deployment ($1,000 one time).
- Networking: Site to Site VPN Setup, Managed DNS Zone, Dedicated Public IP Block.
- Training: Platform Onboarding Workshop, Kubernetes Fundamentals.
- Licensing and SaaS: Windows Server Licence, SQL Server Licence, RHEL Subscription, cPanel and WHM Licence, Managed Dokploy Platform, OneUptime Monitoring.
To request a quote, open a support request from the console or email the support team with the product name and what you need it for.
How to buy
- Open the Store tab in the console.
- Pick the tab you want: Support, Professional Services, Bare Metal, Managed Services, Backup and DR, Security and Compliance, Networking, Training, or Licensing and SaaS.
- Choose a quantity where the product takes one.
- Confirm the order.
Billing starts when the order is placed. Monthly products appear on your invoice alongside your instances. One time products are billed once.
Send questions about an order through the usual support channel: a support request from the console or an email to the support team.
How purchases are approved
Products priced at CAD 100 a month or less, and one-time products of CAD 100 or less, can be bought directly in the Store by any account.
Products above CAD 100 can be bought directly by accounts on postpaid terms, and by prepaid accounts whose credit balance covers the order. If you would rather not contact us before ordering, add enough credit to your account and place the order.
Accounts on manual invoicing order those products by contacting us. We confirm the scope, send an invoice, and place the order on the account once the invoice is paid. Delivery starts after payment.
Postpaid terms are granted to accounts with an established history of paid invoices, and can be requested through support.
We review orders and credit activity. An account whose activity does not look like normal business use may be flagged or suspended. The account holder is informed when that happens and can contact support to have the decision reviewed if it was made in error.
Bare metal servers are above the limit, so the rules above decide whether an account orders one directly or through an invoice. Servers are subject to availability, have a one month minimum, and carry a one-time setup fee.
For independent software vendors
If you sell software and want to reach Canadian customers, the Store can carry your product. ZSoftly lists your product in the ZCP Store for Canadian customers, bills the customer and handles first line order support. You are paid a revenue share on each sale.
If that fits your product, contact us and pick the partnership topic. Tell us what you sell and how you license it. We will reply with next steps.
Read the docs
The Store documentation covers each tab, how quotes work and how products appear on your invoice. See the Store guide on the docs site.